Return in Transit Meaning Refund Charged Again
Panic tin set in when yous go a reminder from Amazon to return an item that you have already returned. You may have even personally dropped it off at the UPS store or post office, just obviously your return is lost somewhere between yous and Amazon, possibly stuck in a corner of a USPS warehouse, or in a UPS clearing center, or information technology may even be lost at Amazon's receiving dock. Or it may not actually be lost at all, the computers at Amazon may simply accept hiccuped. Regardless of which of these scenarios applies to you, here'due south what to do when Amazon says that they have not received your Amazon return.
The typical electronic mail from Amazon reminding you to return your Amazon return reads something like this:
"This is a reminder to return the detail below. We've already issued you a refund and are expecting to receive the return. Please send the item back by Sat, Feb 6 to avoid the charges. Please click 'View return and refund status' to access your return label.
Of course, again, you have already returned the particular, and then y'all can't return it again. And, as noted in their reminder, they take probable already issued the refund, and so the ominous "…to avoid the charges" certainly adds to the stress, equally you tin't re-render the item to avoid the charges.
Panic not, here'due south what to do.
What to Do When Amazon Says that They Never Received Your Amazon Render
The first thing that you need to know is to e'er, always go a receipt and/or tracking characterization for every package that y'all return to Amazon. If y'all are dropping it off in person at a drop-off centre or a UPS store, don't leave without that receipt (drop-off centre) or tracking data (UPS drop-off or postal service office). If you are having the package picked up at your house, make sure that you are home, even if you are leaving it outside for the pick up, so that you can be certain that when they pick upward your package they go out a tracking receipt for you.
UPS Receipts for Amazon Returns
But even if, in this particular case, yous don't have the tracking information, fear not – your refund is triggered by Amazon itself having received a confirmation that UPS, or whomever, has taken possession of your render. If you recollect well-nigh it, that simply makes sense – they aren't going to give y'all money before receiving assurance that the detail which they are refunding has been received from you and is on the way dorsum to Amazon.
To observe the actual current condition of your return, go to the 'Orders' section of your Amazon account. Find the order and item in question (the one you lot returned), and click on the yellowish 'View return/refund condition' push.
There you will find the current condition of your return then far equally Amazon is concerned. Every bit yous can meet from the screenshot below, this particular item's status is "Return in transit", and so Amazon conspicuously knows that you don't take the item, and that you, in fact, have returned information technology, fifty-fifty though Amazon has non yet received information technology (or doesn't know that they take received it).
So, if you find yourself in this situation, go to the Amazon folio
to contact Amazon Customer Service and start a chat, letting them know the situation.
Here is a transcript of an bodily such chat:
Amazon Chatbot: Howdy! It'south Amazon's messaging assistant.
So, what tin I assistance you with?
Amazon Client: You say you didn't receive my return but I sent it and you evidence it in transit
Amazon Chatbot: Ok, would you like to connect with an associate for help?
Amazon Customer: Yeah
Sandeep has joined & will be gear up to conversation in just a minute.
Sandeep from Amazon Customer Service: How-do-you-do my name is Sandeep
How may I help you today?
Amazon Client: Hello Sandeep! I got electronic mail from Amazon yesterday saying that you had not received two of my returns and I would be charged..nevertheless, not simply did I return both of them, but it shows them equally *in transit* in your system – obviously once UPS takes the return, it is out of my hands. :~(
Sandeep from Amazon Customer Service: Y'all don't worry delight
Please let me know the gild IDs?
Aye, one is Thirty-XXXXXXX-XXX5464
The other is XXX-XXXXXXX-XXX1239
Sandeep from Amazon Client Service: As I can run across the render is already done from your finish.
Amazon Customer: That's why I was surprised to get the email saying I needed to render them :-(
Sandeep from Amazon Customer Service: Please do not worry about the chargeback, because the Fulfillment center will kickoff contact UPS for the items. And if accidentally you got charged from usa so just contact u.s. dorsum and by seeing the return tracking as delivered we tin can event a full refund for you.
Amazon Customer: Ok, what if UPS lost them? What if they never go delivered to Amazon because UPS lost them? Is that possible?
Sandeep from Amazon Customer Service: They all are insured we volition exercise the necessary work with the insurance
Amazon Customer: Oh that is very proficient to know, thanks *and then* much!!!
Screenshots from that Same Chat
Here'southward the link to the Amazon folio
to contact Amazon Customer Service again.
Good luck!
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